Domo analytics tool helps Utah deal with COVID-19 crisis

Nancy J. Delong

As the condition of Utah tries to gradual the distribute of COVID-19 and make essential decisions about stay-at-household tips and economic restoration, Domo is a essential asset. In early March, the pandemic experienced scarcely affected the U.S. Just forty two constructive instances experienced been claimed nationwide as of March 1, […]

As the condition of Utah tries to gradual the distribute of COVID-19 and make essential decisions about stay-at-household tips and economic restoration, Domo is a essential asset.

In early March, the pandemic experienced scarcely affected the U.S. Just forty two constructive instances experienced been claimed nationwide as of March 1, and only four fatalities. But by the close of the month, the scenario experienced adjusted. The amount of constructive instances was up to 185,991 by March 31, and the loss of life whole was up to three,809.

States, in the meantime, have been issuing stay-at-household orders, the to start with of which was California on March 19.

As March wore on, the condition of Utah experienced obtain information in get to assistance tell its decisions, but it was not ample. Condition governing administration officers wished information from far more sources. They wished the state’s information all in one place. And they wished the information to be as shut to true time as possible.

“The issue was that we failed to have true-time information and there was far also much reliance on versions and forecasts,” explained Kristen Cox, executive director of the Utah Governor’s Business office of Management and Spending budget. “I think the full deal with the virus is understanding to deal with chance, and if you really don’t know what is really happening correct now — now — so you can be nimble and shift stuff close to.”

“It’s extremely challenging to deal with chance, and so one of the to start with matters we experienced to do was get the correct information in place,” she explained.

Utah turned to one of its personal to get the correct information in place — Domo, an analytics seller started in 2010 and based in American Fork, Utah, only thirty miles from the condition capitol making.

Utah approached Domo on the afternoon of March 27, a Friday. By March 31 — the subsequent Tuesday — Domo experienced formulated the COVID-19 Crisis Command Centre, a hub for significant information. Given that then, Utah has been applying the Crisis Command Centre as a essential resource as it would make plan decisions similar to COVID-19.

Meanwhile, both equally Iowa and Nebraska have also adopted Domo’s Crisis Command Centre to assistance tell their plan decisions similar to COVID-19.

Positive testing data is displayed on a sample dashboard from Domo's COVID-19 Crisis Command Center.
A sample dashboard from Domo’s COVID-19 Crisis Command Centre displays information about new constructive checks.

The Crisis Command Centre

When COVID-19 began to distribute during the country and governors issued stay-at-household orders, several states have been well prepared. Most dining establishments and bars — as nicely as barber stores and hair salons, fitness centers, retail outlets and a host of other enterprises reliant on foot targeted traffic — never imagined they’d have to shut their doors. Most businesses never imagined they’d have to shut their places of work and employees would perform solely from household.

And condition governments never imagined they’d have to shutter significant pieces of their economies, get their citizens to stay at household besides for the most crucial factors and mandate that when they did venture out they’d want to stay 6 feet apart.

But that’s what occurred.

Analytics, in the meantime, has come to be a essential instrument for any business enterprise or governing administration corporation as it tries to make decisions, lessen the hurt from the economic slowdown that’s resulted from COVID-19 and seems in advance toward how and when to likely reopen.

Throughout most of March, the Utah condition governing administration was monitoring the amount of constructive instances in get to make decisions. That was the principal information it experienced at hand. But as the scope of the pandemic grew to become far more distinct, that information was not ample, particularly presented that the charge of screening has not been capable to maintain up with the desire and it can be not known how many more persons may well have contracted COVID-19 but aren’t incorporated in the amount of constructive instances.

“It was rather standard community overall health info, which is pleasant, critical, but it was not ample to know how to deal with the chance,” Cox explained.

Needing far more, with the overall health of both equally its citizens and financial state at stake, Utah seemed to Domo. Domo quickly sent the COVID-19 Crisis Command Centre in reaction.

As a result of the hub, Domo is offering information that features screening capacity and processing moments, the amount of bacterial infections, very hot places, costs of transmission, clinic mattress utilization and personalized protective machines (PPE) stock. It’s pulling the information from a number of sources, and quickly joining it alongside one another and offering it for assessment in a solitary locale.

“The states are searching for immediate insights that they can then get and leverage into … action that will assistance help you save life and get the financial state again up and working in each of these states,” explained Mark Maughan, Domo’s vice president of business enterprise functions and analytics and section of the crew that formulated the command center technique. “The Crisis Command Centre is a resolution that’s letting them to mixture and collaborate as a team to assistance make that materialize.”

Some of the information — clinic mattress utilization, for case in point — is collected by means of everyday survey study and up to date each working day. Other information, even so, together with the amount of constructive checks, is up to date as frequently as each fifteen minutes.

Utah, in the meantime, is having to pay Domo $two million — $1.five million for licensing and $five hundred,000 for expert services — around 12 months to use the Crisis Command Centre with an possibility to choose out right after 6 months.

“What we are going through correct now, no one unquestionably envisioned it,” explained John Mellor, Domo’s main tactic officer. “If you would questioned everyone 3 or four months back, no one in their wildest nightmares imagined that we would be in the situation we are in now, but searching on the shiny side, from a performance and a merchandise and business enterprise tactic standpoint, these are type of the scenarios that Domo was crafted for.”

In specific, Mellor explained, the augmented intelligence and equipment understanding capabilities of Domo’s platform give it the means to mixture the most appropriate information, product it, and present it so that selection-makers can digest and make plan based on the information.

Insight and action

With the COVID-19 command center from Domo as a instrument, the condition of Utah has been capable to get the significant info needed to make information-pushed plan decisions with respect to the overall health of its citizens and community financial state.

The state’s selection-generating crew, in the meantime, is a consortium that features a information and analytics help device led by Cox alongside with representatives from the Utah Office of Wellness, Utah Economic Response Job Drive and area healthcare suppliers that develops tips for Governor Gary Herbert.

Utah, in contrast to most states, never issued a statewide stay-at-household get. Instead, on March 26, Herbert issued the “Keep Harmless, Keep Residence” directive, a edition of a stay-at-household get that was far more a request fairly than a mandate. Certain counties, even so, took the far more intense phase of a stay-at-household get, together with Salt Lake County and Davis County, the place a mixed 1.five million of Utah’s three.two million persons stay.

In addition, on March 24, Governor Herbert uncovered the Utah Sales opportunities Collectively Prepare, which articulates the state’s tactic for what it terms a overall health and economic restoration. It laid out a plan to restore the financial state in 3 phases — urgent, stabilization and restoration — alongside with statistical benchmarks that needed to be met in get to shift from one phase to the up coming and an believed timeline.

The administration set that plan alongside one another right before the condition approached Domo and began applying the far more sophisticated information available in the vendor’s command center. Although the plan was based on information and incorporated predictive scheduling, crew users failed to produce it applying the degree of info it would have just days afterwards.

“The units in the states are like your typical company units — a ton of them are extremely old,” Mellor explained. “At the starting, they have been striving to deal with their PPE orders on Google Sheets, and almost nothing is wrong with a Google sheet, but it can be not the most information-friendly ecosystem to deal with true-time inputs and outputs of information and present that info to a business enterprise person so a selection can be manufactured.”

A bit far more than 3 weeks afterwards, on April seventeen, with far better information at hand, the condition released the Utah Sales opportunities Collectively Prepare two., an up to date edition of the unique plan that incorporated a far more specific reaction to the pandemic and a shade-coded overall health steering technique — red, orange, yellow, green — to replicate the degree of chance at a presented time.

A single of the essential statistical measures the consortium felt needed to be met in get for Utah to shift out of the urgent phase toward stabilization, and out of the red degree of chance to orange, was a 1-to-1 transmission charge — a solitary person infecting an ordinary of only one other person.

The federal governing administration, in the meantime, recommends no condition begin to open until finally there has been a drop in new COVID-19 instances for 14 days, a milestone no condition has nonetheless arrived at. Tips from the Facilities for Disorder Command and Prevention, the nation’s leading community overall health institute, are even far more stringent.

“The dilemma is how extensive do you stay in the urgent phase and why,” Cox explained. “What info tells you that you can really start off opening the financial state? We experienced to get some goal measures in place the place all people could concur that … if we could reach these, we can go into the stabilization phase.”

And condition officers deemed that the 1-to1 transmission charge as evidence that the distribute of COVID-19 was under ample control to shift forward with the state’s plan to reopen the financial state.

“If we get the transmission charge to one, it helps to comprehend that — you never have it entirely under control — we are running chance in a way that’s much far better,” Cox explained. “That grew to become the to start with intention.”

In mid-March, in accordance to the Utah Sales opportunities Collectively Prepare two., the transmission charge was two.five-to-1. By mid-April, information confirmed that the transmission charge experienced fallen 1-to-1.

Based on that info — alongside with other essential information Domo tracked, these types of as the amount of hospitalizations — Utah made a decision on April 28 to begin the course of action of opening up its financial state and is now one of 25 states to have completed so.

[The Crisis Command Centre] is the spine for the information we will use to assistance make educated decisions. Without the need of some objectivity on this, it will become extremely hard to know if you ought to shift forward or backward.
Kristen CoxGovt director of the Utah Governor’s Business office of Management and Spending budget

“[The Crisis Command Centre] is the spine for the information we will use to assistance make educated decisions,” Cox explained. “Without the need of some objectivity on this, it will become extremely hard to know if you ought to shift forward or backward.”

When the chance degree stood at red — significant chance — between other preventative measures, dine-in expert services at dining establishments have been prohibited, fitness centers and health and fitness centers have been closed, and stringent limitations have been in place for the lodge and tourism sector.

With Utah’s chance degree moved to orange — average chance — as of Could 1, many of the exact same limitations continue being in place, when some others have been eased only a little bit. Potentially the most visible adjust is that dining establishments are now authorized to deliver dine-in services with stringent actual physical distancing tips — the exact same tips utilize to fitness centers and health and fitness centers — and some of the limitations on inns and tourism have been eased.


With Utah’s transmission charge at or beneath 1-to-1, the chance degree lowered from red to orange, and many industries again in business enterprise — albeit under stringent restrictions — the condition is in advance of timetable.

When Utah set alongside one another the reopening plan in late March, the state’s intention was to reduced the transmission charge beneath 1-to-1 in eight to 12 weeks. Instead, with stay-at-household tips and other social distancing measures in place, it took far considerably less time.

But no matter what achievements Utah has experienced so far does not indicate the condition will plow in advance to yellow and green if the information collected in Domo’s COVID-19 Crisis Command Centre will not help easing limitations.

“We’re being dependable about this in orange, and if we see the figures stay robust in orange for a several weeks, we can go to yellow and to green, and in each phase there are measures and triggers and tips for enterprises about what to do,” Cox explained.

She additional that the condition is delivering a cell app that lets enterprises know what’s authorized and what just isn’t through each phase of the economic restoration course of action.

Meanwhile, if, as many have predicted, there is a next throughout the world wave of COVID-19 instances or Utah on its personal sees a spike in the amount of constructive checks subsequent the shift to ease limitations, Cox explained the condition is well prepared to go again to red.

She additional, even so, that with the far more sophisticated information Utah is getting from Domo, the condition would not essentially have to return all of Utah to red.

“The splendor of the information now is that we can dissect it by county,” Cox explained. “Instead of obtaining one-dimensions-fits-all, we can be far more surgical in the method. … Now we have the means to go to very hot places, do cell screening all close to that web site and capture persons.”

Meanwhile, Domo crafted the Crisis Command Centre as a instrument supposed to have a long lasting effects, in accordance to the seller. Although formulated in reaction to Utah’s urgent want and subsequently adopted by other states, enterprises are also getting gain of its capabilities as they endeavor to return to usual functions.

“As you appear on the horizon you think about the place the selection-help and technique-leverage want to materialize, it will likely stay with the condition city governments for a when, but it can be quickly going around into businesses that are searching to deliver their employees again into a seminormal or new usual perform ecosystem,” Maughan explained.

Those providers are going to want the exact same type of info about screening and transmission concentrations as the states in get to make educated decisions about whether or not to deliver employees alongside one another in one place, or consumers by means of their doors.

They, like Utah, want to know and deal with the chance related with COVID-19.

“You get a ton of the variety of perform that we have completed with the states and you utilize it to a perform ecosystem,” Maughan explained. “You come to be the spine technique that an company uses to develop a safe and sound perform ecosystem and assistance employees with their personal wellness and protection and inspire an ecosystem that can function.”

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