How To Provide Reliable Customer Support As A Reseller?

Nancy J. Delong
Ways to Offer Best Customer Support in Reseller Hosting  Business|ResellerClub Blog

Reseller Hosting is a web hosting service that allows you to start your own web hosting business and sell hosting services at a profit. Several small companies and ventures are taking their business online, creating a huge demand for customizable and unique web hosting solutions. Unfortunately, huge web hosting companies do not offer flexible and customized services because of their stringent plans. This gap is filled by Hosting Resellers.

As a Hosting Reseller, you can either choose a Windows or Linux Reseller Hosting solution. However, to provide the best Linux Reseller Hosting service, you must offer accessible and reliable customer support along with unique and creative Reseller Hosting plans and services.

Let us see how you can do so.

How can I provide reliable customer support as a Hosting Reseller?

The key to a successful Reseller Server Hosting business is quality and customized customer service, which can either make or break your hosting business.

Here is how you can provide quality, personalized, and reliable customer service to your clients as a Windows or Linux Hosting Reseller:

1.      Determine and mention your support availability

Even though it is recommended to offer 24/7 customer support, it is okay to offer support for fixed hours if you have a small-scale venture that is incapable of offering a 24/7 support service. However, you must determine your support availability and let your customers know about those set hours well in advance.

You can determine the number of hours you can allocate for customer support by considering the following factors:

  • Considering your average customer hours. For example, if your clients are open during normal business hours, you can consider offering service between 9 AM to 5 PM hours.
  • If your clients are present across different countries, you must compensate for the time difference and offer customer service accordingly.
  • The kind or medium of service you choose also plays a major role, for example, chat, phone, or ticket. If you opt for phone service, you must ensure you have enough staff to answer your client’s calls.

2.      Publish how-to guides and blogs

You can notice and recognize the repetitive customer queries you are receiving from your clients and offer them the solutions through blogs or basic how-to guides.

When you publish this content on your website, your customers can refer to them and troubleshoot the issues themselves if they prefer to do so. In addition, if your traditional customer support system fails to offer service, this content acts as a backup, allowing your customers to refer to those whenever required.

3.      Never make your customers wait

The technological developments have made all of us impatient, including your customers who expect quick responses to their queries.

It is understandable that some queries can be challenging and might take more time to resolve than others. In such cases, it is critical to keep your customers in the loop and inform them about a rough estimate of the time it will take to resolve their problems.

As a Web Hosting Reseller, it is crucial to answer your customers on time and not keep them waiting, as it signifies an unreliable and poor customer service system.

4.      Adopt interactive AI solutions, such as chatbots

Chatbots are known to efficiently solve customer and real-world problems since the Artificial Intelligence developments. Moreover, these chatbots are inexpensive and only get much better and more efficient with more use.

In addition, chatbots improve operational efficiency by saving your staff’s or customer support team’s time and energy by allowing chatbots to answer basic customers queries and questions in a highly efficient and responsive manner.

Summing Up

Customer support is highly critical and can make or break your business if you fail to offer your clients reliable, personalized, and responsive customer service.

However, as a Hosting Reseller, the quality of your customer service system highly depends on your web hosting provider and the customer support they offer.

The following video explains how to select the right parent hosting company for your Reseller Hosting account:

5 Tips To Choosing A Reseller Hosting Provider

Hence, choosing a hosting provider that offers affordable and the best Reseller Web Hosting solutions with high uptime, reliability, and 24/7 customer support is crucial. It helps you offer quality customer support to your clients and make money through your Reseller Hosting venture.

Next Post

How Long Does CBD Stay in Your System?

This write-up incorporates affiliate backlinks to goods. We may perhaps obtain a commission for buys designed by means of these backlinks. CBD, also recognized as cannabidiol, is just one of the many cannabinoids found in hemp crops. More than the past couple many years, CBD-infused goods have continued to improve […]