NSW DCS to use ServiceNow as cluster-wide corporate services tool – Strategy – Software

Nancy J. Delong

NSW’s Section of Purchaser Services is setting up to make ServiceNow its “single front door” for corporate solutions soon after growing its use of the resource final 12 months.

As part of a broader plan to “reimagine” by itself, the central company has not too long ago embarked on a twelve-thirty day period transformation aimed at bettering its corporate assistance shipping and delivery product.

It follows a decision to undertake ServiceNow across the DCS cluster for “IT as very well as finance, HR, payroll and ERP solutions delivered by the business enterprise procedure outsourced (BPO) partner” final 12 months.

ServiceNow was earlier applied by just a single business enterprise device in the section, according to a request for tender issued previously this thirty day period.

The IT assistance administration (ITSM) module is now being applied for “all ICT incidents and assistance requests across the cluster”, although the “HR assistance shipping and delivery (HRSD) module is applied for transactional HR and finance requests”.

The IT functions administration (ITOM) module has also been executed, but it is continuing to be “refined”.

Subsequent the original enlargement, DCS said it is now hunting to “extend the use of ServiceNow to much more transactional and advisory solutions in corporate services”.

For this, DCS is calling for a husband or wife to do the job with it and an unnamed consulting husband or wife around the next nine-twelve months to supply “a simple, intuitive consumer centric resolution to support the… transition”.

DCS envisages ServiceNow will become the “single front doorway for staff members to obtain corporate services” and facilitate processes like onboarding and procurement that “traverse several systems”.

“The objective is for staff members to self-provide where probable and for digitisation and automation to be utilised where possible,” tender paperwork state.

It usually means ServiceNow may possibly need to be integrated with a assortment of apps, which includes SAP’s ERP central element (ECC), business enterprise warehouse (BW) and Fieldglass.

Other integrations on the cards include Cornerstone, SailPoint, Microsoft SharePoint, Squiz and Signavio.

Growing the use of ServiceNow is also predicted to enhance the “way corporate solutions staff members do their jobs, automating guide duties where probable and bettering out-of-date and clunky processes”.

DCS is hunting to enter a deal by December 2021 and little by little onboard assets by January 2022.

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