RingCentral acquires AI speech analytics startup DeepAffects

Nancy J. Delong

RingCentral has acquired DeepAffects to provide AI speech analytics to its unified communications and make contact with center platforms.

DeepAffects, a Milpitas, Calif.-based mostly startup, specializes in making use of AI to examine speech from cellphone or video clip calls. RingCentral shut the offer this thirty day period. There is no timeline for when the DeepAffects features will be available for RingCentral buyers.

AI-driven speech analytics is an ongoing emphasis for collaboration distributors, said Zeus Kerravala, founder of ZK Research. DeepAffects is a pioneer in the place and will support RingCentral stand out among its levels of competition, he said.

“Differentiation is likely to come in a whole lot of the highly developed features,” Kerravala said. AI is the subsequent massive battleground, and “speech engineering is a massive element of that.”

The information that DeepAffects collects contains participants’ talk-to-listen ratios, what emotion they were being conveying, and what critical subjects they talked over. Kerravala said the details could be handy for executives to gauge how effective meetings were being and how folks felt about them.

DeepAffects also transcribes meetings with punctuation, critical phrases and tables of contents. It also displays when each participant spoke in the discussion.

DeepAffects’ AI versions are “very rich” and extremely exact in speech recognition and reading through the speaker’s psychological point out, said Kira Makagon, main innovation officer at RingCentral. The organization strategies to include DeepAffects into its merchandise, together with its UCaaS suite and standalone video clip conferencing app Glip Pro+.

Kerravala said DeepAffects’ abilities will make RingCentral’s make contact with center engineering far more “sturdy.”

In 2015, RingCentral partnered with inContact to provide a make contact with center to market place. In 2018, RingCentral acquired buyer engagement platform Dimelo, which manages interaction channels like SMS, electronic mail, social media and chat applications. A calendar year later, it bought make contact with center provider Join Very first. 

For the duration of the earlier two years, RingCentral has introduced quite a few partnerships to aid its UCaaS suite. In 2019, RingCentral partnered with Avaya for Avaya Cloud, and, in February, partnered with Atos on Unify 1. In August, RingCentral introduced a partnership with Alcatel-Lucent Company, a European telecommunications equipment company. 

With the pandemic, RingCentral’s profits and stock cost have developed significantly. Shares have enhanced 138.two% calendar year to day, and profits has enhanced thirty% calendar year more than calendar year, to $304 million. The organization expended about $133,000 on exploration and improvement more than the system of the calendar year. 

Kerravala said RingCentral is investing revenue on acquisitions and not just establishing anything in-residence, which displays that it is “maturing as a organization.”

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