03/04/2020

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Salesforce adds new features to Trailhead Live and Go mobile app

Salesforce has included two new features to the two Trailhead Stay and the Trailhead Go...

Salesforce has included two new features to the two Trailhead Stay and the Trailhead Go cell application, building it easier to link with other end users and learn on the go.

Trailhead Stay, which features coaching periods about Salesforce-connected matters with instructors in real time, now consists of pro-led Q&As during dwell broadcasts, enabling viewers to ask instructors thoughts during periods. Classes can also now include dwell chat capabilities, giving viewers the option to discuss with 1 a further. Stay is no extended only available to desktop end users it is also available on the Trailhead Go cell application.

“Whilst it’s great to observe a recorded video clip, the actuality is that at some level you want to be capable to interact in real time with a coach,” claimed Nicole France, vice president and principal analyst at Constellation Exploration. “Stay coaching periods — even virtual kinds — are the only way to do that.”

Studying on the go

Stay was 1 of the most asked for Trailhead features on the two the cell application and desktop web-site, claimed Amber Boaz, a Salesforce MVP and Salesforce option architect at Rapid7.

“A lot of end users learn in distinctive approaches, and Trailhead Stay fills a gap in Trailhead functionality,” Boaz claimed.

Trailhead is Salesforce’s no cost customer achievement mastering system, enabling the two end users and nonusers to obtain techniques in the CRM giant’s devices.

Greg Grothaus, a Salesforce administrator at Cloud PathfinderĀ and a system application builder, has logged 20 to 30 several hours on Trailhead Go considering that its launch at Dreamforce 2019, and three to 5 several hours with Trailhead Stay. For the most component, he finds the application helpful when he does not have obtain to his notebook or a total world-wide-web browser and is a way to fill his time when he has a number of minutes to spare.

In the old times when we had downtime during a commute, we would pay attention to audiobooks. Now we can get task techniques, for no cost.
Greg GrothausSalesforce administrator, Cloud Pathfinder

“In the old times when we had downtime during a commute, we would pay attention to audiobooks,” he claimed. “Now we can get task techniques, for no cost.”

Grothaus is at the moment performing toward his third Salesforce certification — Sales Cloud advisor. This is the fourth most-sought certification following administrator, system application builder and system developer I, according to theĀ Mason Frank Wage Survey 2019/2020. The survey also showed that ninety four% of survey respondents use the Salesforce coaching device.

Boaz also works by using the Go application in her spare time, in area of mindlessly scrolling by Twitter or actively playing Sweet Crush.

“Hour for hour while, I do extra Trailhead on my notebook than my telephone,” she claimed.

Trailhead Go shortcomings

Whilst the Trailhead Go cell application helps make it handy for Salesforce end users to review for certifications and learn extra about the product, it is not a substitute for the desktop web-site.

Trailhead Go screenshot
This personalised homepage on the Trailhead Go application gives a hyperlink to Trailhead Stay supplies.

Trailhead Go end users are capable to do the looking through portions of coaching modules from the application, but when they want to do any palms-on get the job done in a sandbox, the application asks end users to open up a Salesforce coaching environment, transferring them from the application to the total web-site edition of Trailhead.

“To do the get the job done in the sandbox, you genuinely want a mouse and a keyboard,” Grothaus claimed.

Trailhead Go is at the moment only available for iOS, although the total web-site is available on any unit.

The motive for an iOS-only cell application is that a significant proportion of the Trailhead audience is probably on some sort of iOS unit, France claimed.

“Even so, Salesforce is certainly missing a trick in not building it available to Android end users as nicely,” she claimed.

Trailhead end users who want to choose edge of real-time broadcasts can perspective the timetable in advance on the Trailhead Stay webpage.